Quality management

All production processes, services and commercial processes are subject to certain quality requirements. We pursue a “zero error strategy” in the production design, prices, service and compliance with delivery dates. This means that errors should be identified at the root and be avoided, so that we are always capable of delivering fault-free products on time and in the ordered quantity. Whether this internally defined standard is implemented can principally be determined by the number and type of complaints. These are reflected in the notices regularly published for each product area individually, as well as for all product areas. Every employee can use this as a basis to see the areas where there is potential for improvement and where changes can be made directly on location. The means that everyone in our company can make their own contribution towards avoiding the cost of errors and helping to maintain our competitiveness.